FAQ's – CentreStep
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Price is inclusive GST

FAQ’S

When will I receive my order?

Once an order is placed usually it will be delivered in 3-5 working days in metro cities and for other regions it may take 5-8 days. Delivery time depends on the origin of products because our suppliers are based on the domestic & international markets. During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

How do I track my order?

You'll receive daily updates of your order from our logistic partner on your phone & registered email account. You can also Track your order here.

What should I do if the product delivered by you is damaged or defective?

Please report the defective or damaged products to our customer support team in 48 hours of delivery care@centrestep.com or WhatsApp us on +91-999-216-2166.

Will I be charged for delivery?

Shipping fee of Rs.50.00 is applicable on COD orders.

On all online paid orders, the shipping charges are free.

Our prices are exclusive of GST. Your delivery charges & taxes will be displayed during the checkout process if applicable.

What is your returns policy?

We'll be happy to help you with the process. Simply email us at care@centrestep.com or WhatsApp us on +91-999-216-2166 & share your order number of the products you want to return and place a return request. Once the order is dispatched from our warehouse will not be refunded/cancelled unless it has non-repairable manufacturing damages. Please return your products in their original packaging, within 7 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts, and warranty cards that came with your order.

What is your cancellation policy?

You can cancel your order or a part of your order by contacting us through email at care@centrestep.com or WhatsApp us on +91-999-216-2166 if the order is not dispatched from our warehouse. If the product is dispatched & you still want to return then the cancellation charges may apply. Once you’ve cancelled an order, your refund will be credited to your card, bank account, or to the original mode of payment after we’ve finished processing the cancellation.

What payment methods do you accept?

We accept a variety of payment methods: all major credit & debit cards, cash on delivery. Wallets such as PayTM, Google Pay, PayPal.

Please note: Cash on delivery is not available at all locations

Can I exchange my purchase for another product?

Yes you can, it depends on the product, price & availablity.

How do I order products from CentreStep.com?

Easy! Find the products you want to buy by searching for them or by browsing our departments. Add these products to your cart with the 'add to cart’ button click your cart hit the 'checkout now' button. Enter your shipping information and payment information and complete the order by hitting ‘proceed to pay’ & ‘order now’ for electronic payment options & cash on delivery. That’s it! You’re all done. If you need any help along the way, give us a call on +91-999-216-2166, Monday to Saturday from 10:00 am to 6:00 pm, so we can talk you through it.

Is there a price limit on cash on delivery purchases?

Might be, the cash on delivery limit depends on your delivery address and your pin code. Get in touch with our customer support team at +91-999-216-2166 to know the exact cod limit for your pin code. You can also opt to pay by debit card, credit card, net banking, or wallets.

Why isn't cash on delivery a payment option for me?

Our courier partners are unable to offer the cash on delivery service at a few locations. If you live in one of these locations, you can still choose to pay via net banking, wallets, or by debit or credit card.

When will you pick up the products I want to return?

We will arrange a pick up within 3-4 business days if possible or you can send the product to our warehouse, pickup service depends on availability. Currently we are not offering pick up service due to COVID-19 situation.

How do I create an account?

You can set up your CentreStep.com account in an easy way. While placing an order you will get an option. You can also buy our products as a “guest account”. Happy shopping!

How do I change my email address?

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

How do I change my payment details?

You can only change the payment details by reprocessing the order as we don’t keep & save the banking records of the customer.

How do I change my billing address?

Add a product in your cart & you will get an option “checkout” click on that after that you will get an option “delivery address” where you need to select “edit” or “delete” to make changes. Make your changes and save your new billing address.

Can I change my delivery address after I've placed my order?

We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to first cancel your order by calling us on care@centrestep.com or WhatsApp us on +91-999-216-2166 or logging into your account then you can then place a new order with the corrected address.

Will you pick up the product from a different address?

We're sorry, the product can only be picked up from the address it was delivered to.

What if I'm not at home when my order arrives?

For household products, once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts. If you’re unavailable to receive your order on the scheduled date, your subsequent delivery will be charged. The charges will vary according to our rate card.

Do I need to show my id when my order arrives?

Yes, please keep your valid id handy to show our delivery partner when they deliver your order for secure delivery.

Can someone else receive the order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid id of their own.

What should I do if my payment attempt fails?

If your payment has failed, please try again after checking whether your account details, billing address, debit or credit card details, net banking details, wallet details, or any other payment-related information is accurate. Check that your internet connection is working. If any amount has been debited during the failed transaction, it will be credited back to your bank account, credit card, or wallet within seven business days.

How do I pay if the cash on delivery option is not available for my address?

If our courier partner cannot offer cash on delivery for your address, try Net banking or pay with your debit, credit card or wallets. If you don't have these facilities, do get in touch with your bank to activate them easily. You can also choose to pay using one of the digital wallets we offer, such as PayTM, Google Pay & PayPal.

Can I place an order over the phone?

Yes, you can.

Can I place an order without opening an account?

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Can I place an order for a product that's out of stock?

We regularly update our product range with new items, but every once in a while, you may miss out on something. Enter your email address in notify me box next to the product, and you'll be the first to know when it's back in stock.

Is my account and payment information secure?

Your account, debit card, and credit card information are secured by best-in-class encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and CentreStep.com happen over a secure sockets layer (SSL) communication channel, and are encrypted and protected with digital signatures. SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the internet. For security reasons, we only store and display the last four digits of your debit card or credit card number and card expiry date when placing an order.

I was disconnected from the internet while my order was being processed. How do I complete my order?

That sounds terrible. Fortunately, if a thank you screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

Can I book a preferred delivery time?

We’re sorry. You can leave us a seller note while placing an order. We will take it into consideration if possible.

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses.

I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

Of course! Contact us at care@centrestep.com or WhatsApp us on +91-999-216-2166 and we'll sort it out.

Is it safe to shop online with my debit or credit card?

Yes. We use best-in-class encryption to secure and protect your shopping experience.

Are there any hidden charges?

No, there are absolutely no hidden charges. Octroi or sales tax is borne by CentreStep. You pay only the amount that you see in your order summary.

How do I get a refund if I paid for the order in cash?

If you've paid for your order by cash, you can call our customer service team or email us and request a bank transfer or PayTM.

Do I still get free shipping if I return part of my order?

We’re sorry, you will be charged courier services when you return your order.

I paid for my order with cash on delivery. Can I return the products and get a cash refund?

You can call our customer service team and request a bank transfer.

Who can I call?

Our customer support team is here to answer your questions. Contact us at care@centrestep.com or WhatsApp us on +91-999-216-2166