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Returns

We are committed to ensure your satisfaction with any product you have ordered from us. Once the order is dispatched from our warehouse, product will not be refunded/cancelled unless it has non-repairable manufacturing damages. Check the description of the products carefully before placing an order. Everything is mentioned in the description tab e.g material,size,function,accessories etc. 

If the product doesn’t fit into your desired expected decor, we will be refunding you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows -

  • Rs. 0.00 - Rs. 999 - Rs. 150
  • Rs. 1000 - Rs. 2999 - Rs. 350
  • Rs. 3000 - Rs. 9999 - Rs. 500
  • Rs. 10000 and above – 10% of order value. 

If you received a damaged or defective product we will issue the replacement of the same product without any additional cost. Replacement of the product depends on the availability of stock if the product is not in stock we will issue the refund. Our return policy lasts 7 days. If 7 days have gone by since your product is delivered, unfortunately we can’t offer you a refund or replacement. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging & tags.

Due to COVID-19 Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, bar accessories, tableware, kitchenware & personal hygiene etc.

Additional non-returnable items:

*Gift cards

*Downloadable software products

*Some health, personal care items, items made of fabrics (e.g socks,slippers, blankets,handkerchiefs etc.)

*COVID19 essentials like Masks & Sanitizer

What if you received a damaged or defective product?

No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery. We will issue the replacement without any additional cost. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories of polythene, charger , carton box, manual and such other contents depending on the product ordered), labels or relevant seal, for a refund or an replacement, within 7 days from the date on which these goods are delivered. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use.

* Any item that is returned more than 7 days after the delivery case.

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Please note: CentreStep Retail will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.

Please note: Return is not applicable on bulk & corporate orders.

How do I return my products?

Simply call us on +91-999-216-2166 or email at care@centrestep.com & share your order number of the products you want to return and place a return request. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt. We’ll check your returns and approve the refund.

When will you pick up the products I want to return?

We will arrange a pick up within 3-4 business days, once the return request has been made.The items should be in unused condition and in its original packaging along with the invoice, failing which return/ replacement or refund may not be possible. CentreStep Retail, you will not be entitled to any replacement or refund of the sums already paid to CentreStep Retail and CentreStep Retail reserves the right to withhold the sums already received.

If I pay for my order by online , how long will it take to process my refund?

If you return your products by placing an return request or calling us for a return pick-up, here’s how it works: -

  • It’ll take 3-4 business days for us to receive products and perform a quality check.
  • We’ll take 2 business days to approve the refund.
  • Your bank or card may take a further 2 to 7 business days to process the transaction.
  • Your bank or card may take 2-7 business days to process it.

Get in touch with them to know more.

What is your policy on returns?

We'll be happy to help you with the process. Once the order is dispatched from our warehouse will not be refunded/ cancelled unless it has non-repairable manufacturing damages. Any furniture & product that has been delivered and installed. Please return your products in their original packaging, within 7 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.

What is your policy on cancellations?

You can cancel your order or a part of your order by contacting us on +91-999-216-2166 or email at care@centrestep.com if the order is not dispatched from our warehouse.If the product is dispatched & you still want to return then the cancellation charges may apply.

Please note, we only accepts return on manufacturing defects.

Once you’ve cancelled an order, your refund will be credited to your card, bank account or to original mode of payment after we’ve finished processing the cancellation. 

How do I get a refund if I paid for the order by cash?

If you've paid for your order by cash,you can call our Customer Service team or email us and request a bank transfer.

Will you pick up the product from a different address?

We're sorry, the product can only be picked up from the address it was delivered to.

I have other questions about returns and refunds. Who can I call?

Our Customer Support team is here to answer your questions.Call us on +91-999-216-2166 

Do you run offers and promotions online?

Yes, we regularly run offers, promotions and exclusive online sales on CentreStep.com. Check the site regularly for new offers, or sign up for our newsletter to get all the latest deals delivered to your inbox.  

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