Shipping Policy – CentreStep
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1. Cash on Delivery is limited due to COVID-19
2. Check your Govt. ID for correct Shipping Address
3. Order will be cancelled if Shipping Address is incomplete

Shipping Policy

When will I receive my order?

Once an order is placed usually it will be delivered in 3-5 working days in metro cities and for other regions it may take 5-8 days. Delivery time depends on the origin of products because our suppliers are based on domestic & international market. During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

How do I track my order?

You'll receive daily updates of your order from our logistic partner on your phone & registered email account.

Will I be charged for delivery?
  • Shipping fee of Rs.50.00 is applicable on COD orders.

  • For all online paid orders the shipping charges is free.

  • All COD orders will be confirmed on call before dispatch.
  • Our prices are exclusive of GST. Taxes will be displayed during the checkout process if applicable.

To return your product, you should mail your product to T-17 A Block T, Vishnu Garden, New Delhi, DL, 110018, India. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over Rs 2000.00, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What if I'm not at home when my order arrives?

Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make one more delivery attempts. If you’re unavailable to receive your order on the scheduled date, your subsequent delivery will be charged. The charges will vary according to our rate card. 

Do I need to show my ID when my order arrives?

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order for secure delivery.

Can someone else receive the order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). We can deliver the products to your neighbor when you ask us to deliver. To do so they must show our delivery partner a valid ID of their own.

Can I change my delivery address after I've placed my order?

We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to first cancel your order. You can then place a new order with the corrected address.

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. 

I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

Of course! Call us on +91-999-216-2166 and we'll sort it out.